FAQ

Last Updated: November 3, 2026

Beilda is operated by Guangzhou Yueyue Culture Communication Co., Ltd., registered at Shop 7, Unit 202, No. 12 Jinghui Street, Tianhe District, Guangzhou.

Q: How long will it take to receive my order?

A: Orders will be processed within 1-3 business days. Standard shipping within the US typically takes 8-15 business days. International orders typically take 10-20 business days, depending on customs and destination.

Q: Can I track my order?

A: Of course! You will receive a tracking number via email after your order ships. You can use this number to track your package on the carrier's website.

Q: What if the product I received arrives damaged or defective?

A: Please contact us within 7 days of receiving the item at beildae@outlook.com with photos. We will arrange an exchange or refund as soon as possible.

Q: Do you offer international shipping?

A: Yes, we offer worldwide shipping. Please note that any customs duties, import taxes, or local taxes are the responsibility of the customer.

Q: Can I cancel or change my order?

A: Orders can be canceled or modified up to 3 business days before shipment. Once the order has been processed and shipped, it cannot be changed. Please contact us immediately if you have any questions.